Privacy Policy

1. Introduction

Optimum Services ("we," "us," or "our") operates the website at optimumservices.llc and provides AI-powered catering lead automation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our SMS communications.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business name when you submit a catering inquiry or contact form.
• Event Details: Guest count, event type, event date, and related catering requirements you provide.
• SMS Communications: Message content from inbound and outbound SMS conversations related to catering inquiries.
• Usage Data: IP address, browser type, pages visited, and time spent on our website.

3. SMS Communications & Opt-In

By providing your phone number and submitting a catering inquiry through our website or in person, you expressly consent to receive SMS text messages from Optimum Services and Cowboy Chicken Catering regarding:

• Responses to your catering inquiry
• Follow-up messages about your event quote
• Menu information and ordering links
• Event detail collection for large group orders

Message frequency: Message frequency varies based on your inquiry. Message and data rates may apply.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Help: Reply HELP for assistance or contact us at [email protected].

4. How We Use Your Information

• To respond to your catering inquiries and provide quotes
• To send follow-up communications related to your event
• To route your inquiry to the appropriate catering service level
• To maintain records of catering leads and communications in our CRM (Airtable)
• To improve our services and automation systems

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Twilio (SMS delivery), Airtable (CRM), Make.com (automation), and OpenAI (AI responses) — solely to provide our services.
• Legal Requirements: When required by law or to protect our legal rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 2 years after your last interaction with us, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

To exercise these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: